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来源: 市投资促进局  发布日期: 2021-09-15   访问量:

审批制度Approval System

南昌市行政审批局制定了一系列制度,保障审批的高效、快捷:

首问责任制度:服务对象来市行政审批局审批服务大厅咨询政策法规及办理审批服务事项时,接受询问的首位工作人员应当热情接待,正确回答所需要的咨询和服务,接受询问的首位工作人员为首问责任人,首问责任人应承担办理、解答,转交或引导的责任。

一次性告知制度:服务对象来大厅咨询或办理行政审批事项时,工作人员应一次性全面准确地告知服务对象所应知晓的全部内容,一次性告知申办事项能否办理、材料是否完整齐全、条件是否具备等相关要求,说明暂不予受理、办理理由的制度。

“绿色通道”制度:审批服务办件申请中的“特殊件”或“紧急件”,在正常服务承诺的基础上,进一步通过加快审批时效、实行网络预审、容缺受理、优先办理、简化审批流程、推进并联审批等方式,为特定对象提供更加便利、快捷、高效的服务通道和服务形式。

导办帮办服务制度:在市行政审批局一楼大厅设立导询台,作为“接待、咨询、引导、帮办等便民服务窗口”,安排导办帮办员,专项对接一楼导训台,为办事企业、群众提供咨询导办、帮办等便民服务。

延时服务:1.工作日企业、群众审批未办完不下班;2.工作日中午12:00-13:30安排工作人员值守前台,正常服务企业群众。

预约服务:预约方式:1.工作日在导询台(丰和中大道1318号市行政审批局一楼大厅)现场预约;2.工作日通过0791-83987518电话预约。

Administrative Approval Bureau of Nanchang City has formulated a series of systems to guarantee the efficient and convenient approval:

First Inquiry Accountability System: When the service object consults the policies and regulations and handles the approval service matters at the Approval Service Hall of the Administrative Approval Bureau of Nanchang City, the first staff accepting the inquiry should offer warm service, correctly answer the needed consultation and service, and the first staff accepting the inquiry shall be the responsible person for handling, answering, transferring or guiding.

One-time Notification System: When the service object consults or handles the approval service matters at the Hall, the staff shall inform the service object of all the contents to be known in a comprehensive and accurate way, notify the service object whether the application could be handled, whether the materials needed are completed, whether the conditions are satisfied, and relevant requirements, and explain the system for the resaon of not accepting and handling to the service object.

“Green Channel” System: For “special matter” or “urgent matter” in the application of approval service, on the basis of normal service promise, relevant authorities shall further provide the specific object with more convenient, rapid and efficient service channel and form by means of accelerating approval time, carrying out online pre-approval, lacking-tolerance acceptance, preferential handling, simplifying approval procedures, boosting parallel examination and approval, and etc.

Service Guiding and Assisting System: The information desk is set up at the 1F lobby of Municipal Administrative Approval Bureau as the “convenient service window for reception, consultation, guidance and assistance”. Guiding and assisting staff are arranged for the information desk on 1F to provide enterprises and masses with convenient service like consultation guidance and assistance.

Deferred Service System: 1. The staff shall be off duty only after completing the approval for the enterprises and masses on working days; 2. at 12:00-13:30 on workdays, personnel on duty will be arranged to provide normal service to enterprises and masses.

Appointment Service: Mode of Appointment: 1. On-site appointment at the information desk (1F Lobby of Municipal Administrative Approval Bureau located at No.1318 Fenghe Middle Avenue) on workdays; 2. Telephone appointment at 0791-83987518 on workdays.

投诉渠道Complaint Channel

为优化南昌市投资环境,切实维护投资者的合法权益,根据商务部《外商投资企业投诉工作办法》(2020年第3号令)和《江西省外商投资企业投诉工作办法》,南昌市投资促进局投资服务科,负责受理外商投资企业投诉,帮助解决投资者在投资发展中遇到的问题。

In order to optimize the investment environment in Nanchang, practically safeguard the lawful rights and interests of investors, according to the Measures on the Complaint Work for Foreign Invested Enterprises of Ministry of Commerce (2020 No.3 Decree) and the Measures of Jiangxi Province on the Complaint Work for Foreign Invested Enterprises, Investment Service Section of Nanchang Investment Promotion Bureau is responsible for accepting the complaints of foreign invested enterprises, and helping solve investors’ problems in the investment development.

投诉处理原则:遵循公平、公正、合法的原则,分级负责受理外商投资企业投诉。

Complaint Processing Principles: The complaints will be accepted according to the department level in the principles of fairness, justice and legitimacy.

投诉服务热线:0791-83884136

Complaint Service Hotline: 0791-83884136

社会治理Social Governance

南昌市社会稳定大局持续保持,市域社会治理现代化体系日趋完善,平安南昌、法治南昌建设深入推进,人民权益得到切实保障,全体人民在共建中共享文明成果。

Nanchang City maintains the overall situation of social stability, the modernization system of social governance in the municipal area is increasingly perfect, the construction of a safe Nanchang and the rule of law in Nanchang is further promoted, the rights and interests of the people are effectively guaranteed, and the achievements of civilization are shared by all the people in the joint construction.

为深入贯彻新发展理念,进一步彰显省会担当,南昌市政府致力于构建“4+4+X”新型产业体系,即四大战略性新兴支柱产业(汽车及新能源汽车、电子信息、生物医药、航空装备)、四大特色优势传统产业(绿色食品、现代针纺、新型材料、机电装备制造)及若干生产性服务业。

In order to deeply carry out new development philosophies and further demonstrate the undertaking as a provincial capital city, Nanchang Municipal Government strives for building “4+4+X” new type industrial system, i.e. four major strategic emerging pillar industries (automobiles and new energy vehicles, electronic information, biomedicine and aviation equipment), four major characteristic advantageous traditional industries (green food, modern knitwear and textile, new materials, mechanical and electrical equipment manufacturing) and several producer services.